How to Get a Tax Refund in Italy (2026)

Who qualifies

Non-EU residents spending more than €70.01 (after January 2024 threshold change — previously €154.94) at a single store in a single transaction. You need to show your passport at the store, get a Tax Free form, and process the refund at the airport before leaving the EU.

Step by step

1. At the store: Ask for "Tax Free" before paying. Show your passport. The cashier fills out a Tax Free form (usually via Global Blue or Planet — two big refund companies). Keep the receipt and the form together. Do NOT open or use the items before leaving Italy.

2. At the airport: Before checking your luggage, go to the customs desk (Dogana/Customs). Show: Tax Free form, receipt, passport, the purchased items (still packaged/unused). The customs officer stamps the form. Without this stamp, no refund.

3. Collect your refund: After the stamp, find the Global Blue or Planet refund counter (past security in most Italian airports). They'll give you cash or credit your card. Card refund: 3-5 weeks to appear. Cash: instant but lower amount (they take a service fee).

Common mistakes

Putting items in checked luggage before customs stamp: Customs may want to see the items. If they're already checked, you can't show them. Some airports have customs AFTER check-in, some before — check your departure airport layout.

Not allowing enough time: The customs queue at Fiumicino can be 30+ minutes in peak season. Arrive 3 hours before your flight if processing Tax Free.